Privacy Policy
Privacy Policy
Your privacy matters to us. This policy explains clearly what information we collect, why we collect it, and how we use it.
Who We Are LetterDrive™ is operated by Merrivo. Our customer support email is support@merrivo.co
What Information We Collect When you place an order or create an account, we collect:
- Your name and email address
- Your shipping address
- Payment information (processed securely — we never store card details)
- Your order history
When you visit our website, we automatically collect:
- Browser type and device information
- Pages visited and time spent on site
- Referring website or advertisement
Why We Collect It We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer service enquiries
- Improve our website and product experience
- Send marketing emails (only if you opt in — you can unsubscribe at any time)
Who We Share It With We do not sell your personal data. Ever. We share information only with trusted third parties necessary to operate our business — including our shipping partners, payment processors, and website platform (Shopify).
Your Rights You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
To exercise any of these rights, email us at support@merrivo.co
Cookies Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings at any time.
Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact Questions about your privacy? Email us: support@merrivo.co